User Roles & Access Rights

In this article, we will explain the different roles and access rights of Administrators, Team Managers, and Team Members. 

Administrators

Admins have access to all the Scores and Feedback for all teams. They can manage the Users List as well as the Account Settings. They can also create and manage Teams, Organization Settings, Integrations, and Billing.

Who they are: C-Level, Department Head/VP, HR Managers, etc.

Their access rights:

• Add, Deactivate, and Delete members 
• Create, modify or delete Teams
• Share the Engagement Report with all Employees
• View the Inactive Members list and send reminders to Inactive Members
• Configure and Manage Integrations
• Access to the Billing information
• Manage all permissions.
• Access to all the Reports
• Create Team Goals for a Team or All Organization
• Assign other members the admin permission

Note: A user can have multiple roles. For example, you could be an Admin and Team Manager at the same time, with admin role access and manager visibility to the team(s) you manage

 

 

Team Managers

Team Managers are the employees who can see Reports and Feedback from Teams they manage in an account. They can see the overall Organization scores, but not the overall feedback outside of their teams. Provided that administrator shared the Organization dashboard with them.

Who they are: Team Managers, Directors, etc. 

Their access rights:

• Access to the Company Scores if shared by administrator
• Access to the Reports for the Team(s) they manage
• Share the Engagement Report with the Team Members for the Team(s) they manage

Note: A Manager can manage multiple teams. You can also assign multiple managers to the same team. 

Team Members

When you first join Quokka HR, everyone gets added as an employee. As an Admin, you can change their permissions at any time to give them access to more features and rights.

Who they are: All other employees

Their access rights:

• Access to respond to Quokka HR surveys and provide anonymous Feedback
• Access to Team or Organizational Reports (if shared by the Manager)

Note: If you have a Team Manager access, you can switch your view from the top right corner between your Members view and your Manager's view.